Terms of service

At Sartorial, we have a priority aim to enhance the experience of our valuable customers. We guarantee the rights of our customers and keep them aware at every instant by offering advice through Sartorial and social media. The below mentioned policy is for the same services and applicable to all the placed orders at national & international level.

ORDER DELIVERY POLICY

General Information

All orders are subject to product availability. For customized order charge 70% advance and for Ready To Wear(RTW) 100% advance payment. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are available for free delivery all over pakistan. International shipping on standard rates via DHL.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Customized order we deliver within the 10-15 days and Ready To Wear within the 7days.

Delivery Instructions

In case of wrong shipping address or phone number only customer will be responsible

Since Uomo Clothing customizes the suit according to the customer's requirement and body fitting, the chances of returns are less. Below are the rules if there is any chance of your return.

Refunds Permitted

We accept returns. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange. In case of refund 25% deduction is compulsory.

No Refunds / Exchanges

We do not accept returns or exchanges on customized order as fabric is cut based on customer measurements and requirements.

Shipping Charges

All shipping charges will be paid by the customer in case of exchange or return

ORDER CANCELLATION POLICY

Same Day Cancellation

If customer cancel order same day then we will refun total amount

After 1 Day Cancellation

In case you want to cancel your Customized/made-to-order outfit out of serious and genuine circumstances after this time period since your purchase then Uomo holds the right to deduct 20% of total purchase as a fee for cost of production, labor, and machinery paid to designer.